Is there a Physical Store?

Darul Hijrah Books is an online store. This allows the store to be accessible throughout New Zealand & beyond. All our products are available on the website. There is no physical store. If you would like more details about a particular product, please get in touch with us, share the link of the product your question is about, and we will be happy to help you.

Questions About Your Order

Darul Hijrah is an online store, there is no physical store. For this reason, all orders are shipped via tracked courier and a 'click and collect' option is not available.

The only exception is a customer request for books that are needed urgently. If this is the case, payment is required in advance and there is a $7.50 pick-up fee. Please get in touch with us and we will be happy to arrange this for you.

An order confirmation email is sent automatically after every order is placed. If you have not received the email, please check your spam and junk folders as well as the 'promotions' tab in your email inbox.

If you are still unable to locate it, your email address may have been typed incorrectly - please get in touch with us and we will be happy to help you.

New Zealand orders are shipped in 2-4 business days.

Within Auckland, orders take 1-4 days to arrive. In the rest of the North and South Island it can take up to 7 business days for your order to arrive.

International orders may take anywhere between 2-4 weeks to arrive.

Rest assured, your parcel is tracked, please use the tracking details to monitor the delivery direct from your phone.

Shipping

We ship worldwide, alhamdulillah. Type your address in at checkout for the shipping rate in your region. Free shipping over $89 applies only to orders within New Zealand. If the books are heavy, shipping may cost more than the checkout estimate. An invoice will be sent to you for the remaining balance.

We have shipped orders to Australia, the UK, Czech Republic, Saudi Arabia, Singapore, Hong Kong, USA, Mauritius, Germany, Netherlands, Malaysia and other regions.

Yes, all orders within New Zealand are sent via tracked courier post. You will receive a tracking number via e-mail.

Please note: packages are tracked, but NON-signature. If you would like a signature for your delivery, please get in touch with us and we will be happy to help you.

Yes, that's right! Free shipping on orders over $89 NZ dollars, throughout New Zealand (urban & rural). If your order is below $89, shipping starts at $7.90 and will be calculated at checkout. Free shipping does not apply to orders outside New Zealand.

This costs an extra $5. Please email us as soon as your order is placed and we can arrange this for you. Signature on delivery may not be available for international orders. Please note, signature delivery is not included in the free shipping offer and is paid separately.

If this is the case - you need to contact the courier company on your tracking link as soon as possible to launch an enquiry (the best way to do this is via their website, lodge an enquiry). The tracking number has already been provided to you via email.

Darul Hijrah will help you to the best of our ability to locate your parcel but we cannot be held responsible for parcels lost or stolen during shipping.

Returns & Refund Policy

We strive to provide accurate descriptions of our products so that you can make an informed decision when purchasing online. We encourage you to think carefully before making your purchase and pray isstikhara too (it's an easy and extremely beneficial sunnah).

We do not provide refunds for a change of mind but we can consider an exchange of goods - please see our exchange policy. We do not provide refunds for pre-ordered items - as these are custom ordered in.

We strive to provide accurate descriptions of our products so you can make an informed decision when purchasing online.

If you have changed your mind, we can consider an exchange of goods within 14 days of receiving your order. This is on the condition that the product is received back to us in new, undamaged condition. For an exchange - the shipping costs to and from will be the buyer's responsibility. There may also be a processing and handling fee.

Please note: no exchanges on clearance products and seasonal products (e.g. Ramadan/Eid themed products).

In the unlikely event the product(s) is faulty we will meet our obligations under the New Zealand Consumer Guarantees Act to provide a remedy.

Payment Plan Options

Yes, you can.

We do not have Afterpay or Laybuy but you can set up a payment plan and pay in weekly or fortnightly installments. There is no setup fee.

If this is your first order, your order will be dispatched once full payment is received. If you have ordered with us before, we may agree to send your order out to you after your first installment payment.

To set up a payment plan please get in touch with us with the products you would like to order and we will be happy to help you.

Our Commitment to Sustainability

And [mention, O Muḥammad], when your Lord said to the angels, "Indeed, I will make upon the earth a successive authority." Surah Baqarah 2:30

With this authority, comes great responsibility - to care for our environment.

At Darul Hijrah books, we are committed to sustainability. We love our environment and believe every small step contributes to protecting our planet.

The packaging your books arrive to you in- has all been reused. We reuse the bubble wrap, the boxes and the plastic packaging. Where possible we also use compostable packaging.

We strongly encourage you to reuse the packaging too! Otherwise, soft plastic can be recycled at the supermarket, and cardboard in your yellow recycling bin. Compostable packaging can be placed in your home compost bin (if you do not have one, give it a go!).

We do not print business cards, receipts or attach swing tags to our products - these all end up in the bin and are wasted resources. Your receipt is emailed to you & information about us can be found on our website - Alhamdulillah for technology!

Once you have read your books and no longer need them - pass them on to others! Share the beneficial knowledge (you can sell them or let friends and family borrow them).

These small steps all contribute to sustainable living - which is at the heart of the Islamic way of life.

What does 'Darul Hijrah' mean?

Find out here.